TERMS OF USE

1. OUR DESIGNS

1.1. Copyright. Copyright and all other intellectual property rights are retained by Ivory White Studio for all material (including without limitation: designs, artwork, photographs, logos and any custom order designs).

1.2. Permissible Use. Orders, samples, custom designs and any website content are for your personal use only, and may not in any way be copied, reproduced, distributed or re-sold. Using any of our products, copyright or intellectual property for commercial or marketing purposes is strictly prohibited unless you have received express prior written permission from ourselves.

1.3. Right of Use. We reserve the right to photograph all and any orders for our own marketing purposes.

1.4. Branding. We reserve the right to brand the stationery and/or the products we design for you with our moderately visible logo or monogram, which we undertake to place on the stationery or products non-intrusively.

1.5. Design Proofs. You may not use any of the designs provided in the Design Proofs except the one you select by affixing my signature to the proofs. You may not adapt, convert or plagiarize any of the designs to create your own versions and/or copies of the stationery.

1.6. Right to Distribute. All mock-ups, images of mock-ups and design concepts shared with you, the customer, by us remain the property of Ivory White and may not be distributed without our consent. Design options provided to you and not selected for final production are the sole property of Ivory White and should under no circumstance be published, disseminated or distributed without our permission. We reserve the right to restrict, terminate or enforce restriction of access to any such previously provided images and illustration

1.7. Publication. Should images of work created by Ivory White be published in printed publications or in online blog features, Ivory White Group must be correctly credited and notified of the publication prior to its feature.

1.8. Final Design. While the inspiration and theme of the design may be decided by the client, we reserve the sole right and final decision to design and choose fonts and designs assets, lay out and match colours as we deem best, and may, where necessary, reject design input from a client if it is inconsistent with our design aesthetic or brand.

2. THE PRODUCTS

2.1. Provision of Information. All order information, including names, dates, content wording, guest lists, menu text, program text, signage, or any other stationery text, must be submitted in an editable text format. Submissions in the form of images or vectors will not be accepted, with the exception of logos, monograms, emblems, or other insignias, which may be provided as they are. This requirement ensures accuracy and efficiency in the design process.

2.2. Submission of Information Required for Design. To ensure the highest quality and consistency in our designs, we require all information related to your order to be submitted prior to initiating the design process. This practice allows us to utilize our design time—our premium resource—as efficiently as possible and guarantees that all designs are developed cohesively by the same designer. Although we have several designers on our team, our workflow is tightly scheduled, and separating the design process for different items within the same order necessitates additional design slots, often assigned to different designers. This approach can lead to increased costs and extended timelines, ultimately affecting your delivery date. Therefore, we advise customers to submit all items for design simultaneously to avoid any extra surcharges associated with multiple design slots.

2.3. Provision of Logo or Design Assets. All graphics must be provided in vector format. If adjustments are needed for incorporation into your order items, graphics should be submitted in the following standard vector formats, namely EPS, AI, CDR, SVG, or DXF. Failure to adhere to this requirement may result in the need to recreate the graphics, incurring additional costs.

2.4. Copy. When providing wording or guest names to accompany your order, please make sure there are no errors. This information is copied directly from your original text and we are not responsible for any mistakes.

2.5. Burn Marks. Due to the nature of the laser cutting process, burn marks may occur and be visibly present on the final product, furthermore, there may be slight variations between one item and the next of the same design. Lighter card colours show burn marks more prominently, if you’d like to reduce the burn marks visible please choose from the darker card colours. Burn marks not considered unacceptable or regarded as legitimate grounds for rejecting the quality of the final product.

2.6. Ink and Foils. We utilise various printing methods, including but not limited to digital, litho, foil printing and foil stamping. While every care is taken to ensure that there are no variation on the final print or stamp, blemishes and inconsistencies may occur. You accept that print blemishes and inconsistencies are not unacceptable or grounds for rejecting the quality of the final product.

2.7. Cutting. You accept that manual or automated cutting methods may result in slight variations between shapes of the same type. You accept that the aforementioned variations not unacceptable or grounds for rejecting the quality of the final product.

2.8. Errors & Omissions. We are not responsible for any errors or omissions, spelling or otherwise in the text supplied by the client, but may, of our own accord, elect to advise on text and wording for invitations where necessary. Furthermore, we are not responsible for any errors or omissions not found by the client after the proofing stage. Orders will not be refunded because of errors not spotted at the proofing stage.

2.9. Delivery Schedule. If all required information is submitted in the specified formats and within the designated timeframes, and all approvals and payments are completed promptly and without variation, we commit to delivering your order on schedule. In the event that we fail to meet this timeline, your order will be provided at no charge.

3. MATERIALS, MOCK-UPS & VARIATION

3.1. Copyright. Copyright and all other intellectual property rights are retained by Ivory White Studio for all material (including without limitation: designs, artwork, photographs, logos and any custom order designs).

3.2. Permissible Use. Orders, samples, custom designs and any website content are for your personal use only, and may not in any way be copied, reproduced, distributed or re-sold. Using any of our products, copyright or intellectual property for commercial or marketing purposes is strictly prohibited unless you have received express prior written permission from ourselves.

3.3. Right of Use. We reserve the right to photograph all and any orders for our own marketing purposes.

3.4. Branding. We reserve the right to brand the stationery and/or the products we design for you with our moderately visible logo or monogram, which we undertake to place on the stationery or products non-intrusively.

3.5. Right to Distribute. All mock-ups, images of mock-ups and design concepts shared with you, the customer, by us remain the property of Ivory White and may not be distributed without our consent. Design options provided to you and not selected for final production are the sole property of Ivory White and should under no circumstance be published, disseminated or distributed without our permission. We reserve the right to restrict, terminate or enforce restriction of access to any such previously provided images and illustration

4. HANDLING

4.1. Handling Stationery. All items are shipped in good condition, however, care should be taken by when opening the packaging or handling any stationery or favours, as they are sometimes quite delicate and can get easily damaged if not handled with care.

4.2. Durability. While only the best materials are used to create your stationery, including but not limited to ink and adhesives, the elements used to assemble your product have different levels of durability and may be susceptible to humidity, heat and dust. Our products are design for single use for a single event.

5. CUSTOM & SEMI-CUSTOM PRODUCTS

5.1. Proofs. If you are entitled to a proof of the artwork, it is your responsibility to ensure that all the details are correct. We allow two amendments at no charge, all subsequent amendments are billable at our standard hourly rate.

5.2. Mock-up. Upon acceptance of the final digital proof (the artwork, the layout, font, spelling and punctuation), we produce a physical mock-up. Photographs of the mock-up may be emailed to the customer at no cost; however, you may request a physical mock-up to be shipped to you at your own cost. Any subsequent mock-ups thereafter will be billed for at half our studio rate.

5.3. Print versus Screen. We do our best to mock-up or display all products and materials as accurately as possible, however a digital display of an image or artwork may slightly vary from the printed product.

6. PRODUCTION

6.1. Strict Adherence to Scheduling. You accept that our turn-around times are non-negotiable and triggered and calculated strictly from the time that any of the required approvals or information request forms are returned to us.

6.2. Production Times. You accept that, provided you provide us with the required approvals, sigh-offs and information forms on time, orders can take between four (4) to eight (8) weeks to complete, however the Supplier may, when possible, complete production earlier that the abovementioned standard turnaround times, under which instance, the Supplier will provide the Buyer with variable production times with any such affected order.

6.3. Rush Orders. We generally do not do Rush Orders, but in the unlikely event that our production schedule allows, you agree that in the event that should the standard production times not be sufficient to deliver the required products on time, you may request us to expedite your order by halving the usual turnaround time, in which case, your order will be considered a rush order and be billed at an additional fee equals to one-and-a-half of the quoted price.

6.4. Quality Management and Delivery of Rush Orders. By requesting us to do a rush order you indemnify Ivory White of any and all losses and/or damage resulting from rushing an order through production and/or expedited shipping of that order.

7. PRICING & PAYMENT

7.1. Payment information. We keep your payment information secure. Ivory White shops never receive your credit card information.

7.2. Payment. For online purchases, payment must be made in full (including delivery charges) before design/production of your order will start.

7.3. Deposit. For custom products, a deposit of fifty percent must be paid before design and production of your order will start. Where the total value of your order increases due to an adjustment you make to the order, then your deposit will be raised accordingly to be equals to at least fifty percent of the value of your final or adjusted order.

7.4. Pre-Authorization. We may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s). Your method of payment will be charged at the time your order is placed.

7.5. Order Resubmission. If we reject your order because of an error in pricing or other information about the merchandise, we will notify you at the email address you provided and ask you whether you would like to re-submit your order to purchase the relevant merchandise once the information in the order is validated. If we do not receive a response from you within five days, we may cancel the order.

7.6. Currency. The prices displayed on the Website are quoted in South African Rand or U.S. dollars, unless otherwise indicated.

7.7. Forms of Payment. We offer a variety of payment methods through PayPal and PayFast interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks), Masterpass, credit facility MobiCred and digital payment method Bitcoin.

7.8. Validity. Pricing and quotations are correct at the time of receipt, and we reserve the right to amend our prices as and When necessary.

7.9. Quotations. All price quotations issued by us to you (our client) are valid only for seven (7) days from the date of issue and are accurate only to the extent that the information provided by you to us for the quotations is valid and accurate.

7.10. Quotation Revisions. In the event that a quotation expires, or is revised, any discounts that may have been offered at the time of quoting are subject to revision, and Ivory White reserves the right to adjust any such previously offered special pricing or discount.

7.11. Quotation Adjustments. Any additions or changes made to the quotation after signed approval of the quotation was granted by the client, will be deemed as approved and subject to the Terms and Conditions of Ivory White.

8. ONLINE ORDER PROCESS.

8.1. Purchase. Scroll through our products and purchase your desired product using EFT, credit card or PayPal. Once you place an order through our website, you will receive a details form where you can fill in your order preferences in and supply us with the details for your event. We will then email you a proof of your designs so that you can see what your invitations will look like. Once you approve your designs, we start printing your invitations! We then assemble your order and post it off to you! Placing your order confirms that you have read and agree to our terms & conditions.

8.2. Customisation. All of our online products are semi-custom. One of our designers will contact you to conclude your order customization. You will be required to fill a customisation form. Your product will be customized in any colour scheme to perfectly coordinate with your special day! The foil colour is customizable. You will also personalise the wording during this stage. The shape and the fonts cannot be changed.

8.3. Proofing. Once your order customisation, wording and details are received, we will send you a proof of your order within 7 business days. Proofing timelines are usually 24-48 hours (Monday to Friday) depending on how extensive your revisions are. A first proof will always be ready within 48 hours! Total proofing time will vary for each client, but generally no less than a week. Your pricing includes only two free rounds of proofing of your entire order. Every additional change to your proof after two rounds will incur an additional fee, billed separately.

8.4. Turnaround Time. Our standard turnaround time, once a final proof is approved, is 3 weeks. We advise that you place your order 4 weeks before you require the products as this allows 3-4 weeks for your order to be completed plus shipping time, although it can be as quick as 1-2 weeks. Urgent orders may incur an express order fee.

8.5. Production – Upon the customer’s final approval of the proofs and mock-up, the ivory white studio will send the artwork to our workshop and the production process will commence (printing, laser-cutting, assembling and embellishing). The balance of the payment due must be made in full before we commence printing. Once the order is completed, we will dispatch your order for shipping.

8.6. Packaging: Packaging is mandatory for all orders and ensures the safe handling and delivery of your items. A packaging fee will be applied to every order and itemized on your final invoice. The fee is calculated based on the size, type, and volume of the items. Customized or branded packaging requests will incur additional charges, communicated and agreed upon in advance. The packaging fee is non-refundable once your order enters production.

8.7. Dispatch. You will be notified when your order is dispatched. All orders are shipped through our contracted couriers, “The Courier Guy”, “MDS Collivery” or any other preferred courier service we may elect to use from time to time. Unless otherwise requested or specified, all orders are shipped on economy road freight, to the address that you provide on the customisation form. Orders over R5000, may, in our sole discretion, be shipped free of charge.

9. CUSTOM ORDER PROCESS

9.1. Quotation. When you contact us for a quotation, we engage via email or WhatsApp. The first step is to view our portfolio online and completing the mandatory Quotation Information Form (QIF), then work with us to interpret your vision and finalise the design choices (style, wording, colours, typography, media, embellishments, ribbons and print techniques available). One (1) business day we receive your properly and fully completed QIF back, a quotation will be issued for your acceptance. A further two (2) business days after your acceptance of the quotation is received by us, a Design Concept (DC) accompanied by a Design Approval Form will be sent to you via email for your approval.

9.2. Deposit. A 50% deposit is required to commence the design process. A R500 once-off studio fee is added to every quotation – this is for one (1) hour of studio time required for each order. For orders above R2, 500, this fee is waived. Once your deposit clears into our bank account, you will be sent a Job Information Card (JIC) with our wording reference manual (guidelines, etiquette and suggestions for your convenience wen formulating your stationery wording). Design will only begin one (1) business day after we have received your correctly and fully completed JIC back.

9.3. Proofing. Based on your brief, we will create the first digital proof which will be emailed your two (2) business days after receiving your correctly and fully completed JIC. You will then provide us with feedback and identify any changes you wish to make. The changes and suggestions will then be integrated into a revised second digital proof one (1) business day after we receive your feedback. The first set of changes are free of charge, further changes will be billed at a studio fee of R400 per half-hour. once the customer has approved the final digital proof, Ivory White will not be responsible for any future changes, or any mistakes noticed or raised after your approval.

9.4. Mock-up. Three (3) business days after your approval of the final changes to the artwork, the layout, font, spelling and punctuation, etc., we will make a physical mock-up for your approval. Only photographs of the mock-up will be emailed to you for sign-off. If you request the mock-up to be sent to you via Courier, the cost of delivery is for your account, and will be added to your final invoice. The first mock-up is free, any mock-ups thereafter will be billed at R400 per mock-up.

9.5. Approval. All designs must be approved in writing by signing and dating the Ivory White Design

9.6. Proof. No production will commence unless the signed form is returned to us via email. Production will not commence if approvals are given via WhatsApp, other messaging platforms, or verbally.

9.7. Production. Upon the customer’s final approval of the physical mock-up, the balance of the invoiced amount for the order must be paid and cleared in our banking account before we start the production process which includes but is not limited to printing, cutting, stamping, embossing, assembling and embellishing).

9.8. Dispatch. You will be notified when your order is dispatched. All orders are shipped through our contracted couriers, “The Courier Guy”, “MDS Collivery” or any other preferred courier service we may elect to use from time to time. Unless otherwise requested or specified, all orders are shipped on economy road freight, to the address that you provide on the customisation form. Orders over R5000, may, in our sole discretion, be shipped free of charge.

10. CANCELLATIONS & REFUNDS

10.1. Non-Refundable Deposit. Upon acceptance of the quotation, the payment of a non-refundable and non-transferrable deposit of 50% of the total quoted fee becomes due and payable immediately. This fee secures the time and services of a studio manager, a graphic designer and the allocation of time in our production schedule by a production manager and is therefore not refundable or transferable in the event of cancellation, it being the agreed loss suffered by us due to cancellation.

10.2. Deposits Adjustment. If an event postponement or cancellation takes place within four weeks of the event date, then 50% of the quoted and invoiced amount becomes payable in full. If an event postponement or cancellation takes place within three weeks of the event date, then 75% of the quoted and invoiced amount becomes payable in full. If an event postponement or cancellation takes place within less than two weeks of the event date, or after we have scheduled production, or created the designs, or purchased materials to produce the items, then the full quoted and/or invoiced amount for such items become immediately payable in full, irrespective of when delivery is scheduled to take place, or the rescheduled event is to take place.

10.3. Cancellation. Since all our items are made bespoke, once a quotation is accepted, we are unable to cancel it unless cancelled within the same day of acceptance, however, once we have commenced work on your design, we are unable to accept order cancellations or issue refunds.

10.4. Final Payment Upon Cancellation. If an order is cancelled after production has commenced, or has been completed, the client is liable for the full final payment for the order, without exception, discount or reduction. The full balance payment for any items scheduled for production, or already in production, or which have been completed at the time of your cancellation, will become immediately due.

10.5. Refund Policy. Except were an order is cancelled by us, we do not offer refunds, we offer credit in lieu thereof, when duly warranted. Once proofs have been created and sent to you, or an order has been passed to production, namely, print, foiling, letterpress or laser cutting, or similar, no credit will be passed except for delivery charges invoiced for (if no delivery had taken place).

10.6. Credit Upon Cancellation or Postponement. In the event that an order is cancelled or an event postponement takes place and the preceding clause becomes effective, credit for payment made will be held for the client for a period of twelve months, provided that, when a replacement purchase is made, previously applied discounts will fall away and all quoted prices will be adjusted to current pricing for all replacement items to be produced and delivered. Digital Products. Digital downloads and/or digital artwork files are not eligible for refunds.

10.7. Refusal or Cancellation of an Order by Us. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud prevention department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

10.8. Exchanges. We do not accept exchanges, however, in the event that you have any problems with your order, you may contact us as provided for in this agreement.

10.9. Returns. If an order is cancelled before production has started, we can, in our sole discretion, determine if a proportionate refund is possible based on whether materials have been ordered in and how much design time has be undertaken. You are responsible for any postage and return postage costs. Returns must be marked as ‘Return’ or any fees or customs charges incurred will be deducted from the refund. Items must be returned in original condition, in the original packaging and by a recorded delivery method.

10.10. Force Majeure. In the event of alteration or cancellation by either party owing to any cause beyond their control, we shall hold for a period of six (6) months, any credit due to you, without accruing interest, pursuant all the terms of this agreement. Furthermore, in any such event, we will not be liable to you and/or any further person in respect of any loss and/or damage of whatsoever nature caused by, or arising from force majeure (Acts of God), such as weather, riots or epidemics, any act or circumstance, save for gross negligence by us, causing the loss, damage, destruction, theft and such other related events.

10.11. Discounts & Cancellation. Upon cancellation, any discounts that may have been offered or applied to an order are reset to zero and the quotation or invoice amount become payable without reduction or any discount.

10.12. Partial Cancellation of an Order. Should, prior to the dispatch date, a client cancel any part of an order, then client, will pay cancellation surcharges as per this agreement which will include but are not limited to non-recoverable time & material costs incurred by Ivory White from time of order placement until the date of written notice of cancellation.

11. CREDIT NOTES & VOUCHERS

11.1. Redeeming. Vouchers and/or Credit Notes (“Voucher/s“) are not redeemable for cash. Purchases will be deducted from the voucher amount until the Rand value reaches zero, and no cash change will be given.

11.2. Products & Services Included. Except for credit issued in lieu of a postponement or a cancellation made pursuant this agreement, no voucher may be used to purchase items from us which requires new raw materials to be purchased by Ivory White.

11.3. Voucher Transaction. Vouchers can only be redeemed in one transaction. The transaction total must be equal to or greater than the value of the Voucher.

11.4. Replacement. Unless due to the intentional or negligent conduct of our personnel, no lost or stolen vouchers will be replaced or refunded.

11.5. Cancellation. We reserve the right to cancel a Voucher should we suspect any fraudulent activity has occurred.

11.6. Validity. Vouchers are valid for a period of 1 year from date of issue.

11.7. Campaign Vouchers. Campaign Vouchers are valid for the period stipulated per campaign.

11.8. Non-Transferability. Vouchers cannot be used to purchase another voucher. Vouchers are Non-transferrable, and may be redeemed only by the person to whom they were issued.

11.9. Non-Refundability. No purchases made with a Voucher can be refunded in cash. We will either reinstate the used Voucher with a limited extension of the expiration date or issue you with a new Voucher in line with our returns policy.

11.10. Liability. While we will try to ensure that the information concerning our Vouchers is complete and accurate, we provide no warranty in this regard. We therefore deny (to the maximum extent permitted by law) liability for any loss you may suffer because of any omission and/or inaccuracy contained in any voucher or any related information.

11.11. Limited Liability. Should we be found to be liable in respect of any claim(s) in connection with any Voucher or any related information, our liability will not exceed the monetary value of the Voucher involved, regardless of the reason for our liability (whether it stems from contract, statute or delict) save to the extent that such liability cannot be excluded by applicable law.

11.12. Unredeemed Vouchers. While we will try to ensure that any Vouchers we issue may be redeemed, we do not warrant that we will always be able to do so. We therefore deny (to the maximum extent permitted by law) liability for any loss you may suffer should we be unable to redeem a Voucher.

11.13. Special or Consequential Losses. We will not be liable for any indirect, special or consequential losses of any kind whatsoever which may stem from your participation in any of our voucher offers (whether in contract, statute or delict), save to the extent that such liability cannot be excluded by applicable law.

12. APPLICABLE LAW

12.1. Origin. All products are manufactured and sold from South Africa, sold according to South African law.

12.2. Legal Action. Any legal action will be taken through a South African court.

13. DAMAGE & DEFECT

13.1. Digital and Bespoke Items. Unless faulty, all custom, digital, bespoke or personalised items, or other items made-to-order to your specific requirements cannot be returned, unless they arrive defective.

13.2. Defects. All defective items must be reported within 14 days of receiving the item and returned immediately. The cost of shipping defective items will be for the customer’s account.

13.3. Replacement. Defective items will be replaced within seven (7) days of receipt at no additional cost to the customer save for the cost of shipping the items back to us. Returns must be marked ‘RETURN’. We may refuse to replace the items unless the items are returned in original condition, and in their original packaging and by a recorded delivery method.

13.4. Remedy. We do not offer refunds, our only remedy in the event of damage or loss is resulting any action by us or our staff is replacement or non-transferrable production credit, we therefore are not liable for loss or damage on orders placed within four weeks of the event date, such orders are placed by the client at the risk.

14. INSURANCE

14.1. Insurance on Shipments. We do not provide insurance on any shipments. You undertake to provide your own insurance, and further agree that should you choose to waive the option to insure the order or shipment. You will not hold us accountable for any damage that may occur after the items are collected from our custody.

14.2. Lost Items. Dispatched items will only be considered as lost after 15 working days for all inland shipments (orders shipped from and to any destination within South Africa), or 25 working days for international shipments (orders shipped from South Africa to any destination outside South Africa).

14.3. Proof of Dispatch. We will always provide you with tracking numbers, proof of dispatch or postage with every order shipped by us.

15. RIGHT TO DENY

15.1. Errors. We reserve the right to deny any order for any reason, including, but not limited to, error in billing, payment or shipping information, error in information you have provided including but not limited to an incorrect credit card or debit card number, expiration date and/or card security value, or information regarding other payment types, incorrect or inconsistent billing information, insufficient or incomplete shipping address.

15.2. Fraud. If our systems, staff or third party contracted, detects or reasonably suspects any suspicious, questionable or fraudulent activity, your order may be cancelled.

15.3. Associated Fraud. We may refuse to accept any order from customers with a previous suspicious or fraudulent order history, or if the order is reasonably associated a previous credit card dispute.

16. PRIVACY

16.1. Privacy. Your order is handled in conduction with our privacy Policy.

16.2. Acceptance. By accessing, using this website or placing an order for any of our products, you are deemed to have accepted our Privacy Policy and these Terms of Use, which constitute an agreement between you and Ivory White Studio regarding your use of our website published at ivorywhite.co.za.

16.3. Changes. These terms are subject to change at any time.

17. DELIVERY, ARCHIVING AND MODIFICATION OF FINAL DESIGNS

17.1. Working Hours. Ivory White working days are Tuesday through Friday, 08.30am – 5pm Eastern Standard Time, excluding public holidays.

17.2. Delivery of Files. Ivory White will save design files to Dropbox or send the files via WeTransfer, or another such similar service, for Client review. The Client will provide feedback on the draft design. Once the Client has approved the design, the Client will pay any balance owed to Ivory White, and Ivory White will deliver the final file(s). Files of the approved design will be saved to Dropbox or sent via WeTransfer for the Client to download.

17.3. Archiving of Files. Ivory White will not maintain an archive of Client files longer than 30 days. By using our services, client must download and maintain their files.

17.4. Retrieval from Archives. If the client requests the approved final files from Ivory White thirty days after approval and/or delivery of final designs, then client shall be required to pay a fee for the retrieval of the files from Ivory White’s archiving system.

17.5. Modification of Approve Designs. Any modification requested by the client on the approved or final design files, will only be executed upon the payment of a fee by the client to Ivory White for the required changes.

18. SHIPPING

18.1. Payment. No orders will be released, shipped or collected before all outstanding amounts for past and current orders are settled in full and are cleared in our bank account.

18.2. Delivery Address. It is your sole responsibility to ensure that the correct delivery address is given when placing an order.

18.3. Liability. You agree that we are not liable for any loss resulting from items getting lost or not delivered due to incorrect details, nor are we liable for loss or delay of any items shipped by us once the items are collected from us by the courier service provider.

18.4. Delivery Times. Delivery times are estimates and can sometimes take longer if there are postal service distributions either within South Africa or Internationally. We are not responsible for delays to shipping caused by postal service disruptions and do not offer refunds for delayed or lost items.

18.5. Customs and/or Import Taxes. If you are placing an order from outside South Africa, you may be charged custom duty or tax on your order. It is the sole responsibility of the customer to check import taxes or charges in their destination country before ordering or making payment.

19. USE OF MONOGRAMS & NAME DESIGNS

19.1. Use of Complimentary Monograms & Designs. Complimentary monograms and name designs are not transferrable, but only for internal us by Ivory White designers on your stationery and designs.

19.2. Use by Client. If you wish to use a monogram or name design outside of the design work we do for you, then the said complimentary monogram or name design will be made available at a once off fee of the current price of a monogram or name design but will remain the sole intellectual property of Ivory White.

19.3. Transfer of Rights. In the event the client wishes to transfer ownership and all rights, from Ivory White to themselves, except the right by Ivory White to display the monogram or name design for marketing purposes, then such transfer may be effected at a once-off fee equals to three times the current price of a monogram or name design, whereas further to an normal transfer, all rights and ownership including the right by Ivory White to display the monogram or name design for marketing purposes may be transferred to the client upon payment of a transfer fee of five times the current price of a monogram or name design.

19.4. Display of Own Designs. A client may not use the monogram on own on-the-day stationery that will be displayed alongside or on the same table as items and stationery designed by Ivory White, especially but not limited to menus, programs, table numbers, tablemats, pace cards, favour packaging, table names, napkin holders, stirrers, water bottles and glass branding.